Sales Support Specialist

Background

• Works under general direction of the Senior Sales Support Specialist and Sales and Marketing Director.
• Serve as a member of the Sales Support team, performing customer coordination and communications for domestic customers. The work process involves steps that are routine to moderately complex in character, requiring some independent discretion and judgment on matters related to sales, marketing and administration.

Tasks

• Customer sales and satisfaction coordination
• Serve as main point of contact for established domestic customers (periodic customer calls, customer surveys, repeat order management, problem identification and resolution management)
• Establish customer service synergy through technological solutions (mail/file invoices and fax COAs or other documents to satisfy customer requests)
• Maintain appropriate confidentiality with sensitive material and information (pricing, customer lists, manufacturing processes)
• Transition from sales process to customer status (such as initiation of processes, verification of data, shipment and software systems protocols)
• Identification of new sales opportunities from telephone, mail and website inquiries; follow-up with pricing and product information
• Management of data used for customer references
• Database management
• Distribution of warehouse paperwork; invoice daily shipments for domestic locations; forecast and coordinate needs for multiple domestic warehouse sites
• Ensure accurate data capture from sales processes, applications/projects, all key contacts
• Manufacturing/production liaison
• Participate in departmental operations planning, development and implementation of plans for technological solutions aimed to gain efficiencies in processes
• Orient communications at a management level, blending technical and non-technical perspectives
• Freight coordination
• Assist customers with freight planning
• Obtain freight bids and make awards based on desired criteria
• Prepare freight quotes and bill of lading for next day’s shipments; track and audit freight costs, duties and delivery expenses
• Manage DOT and IATA Hazardous Materials certification
• Other duties as assigned (such as back-up for other sales support positions, periodical review of existing policies and procedures to identify potential changes and to enhance customer satisfaction and coordination of productivity)

Specifications

• BS, science-related field required
• Entry level

• Knowledge of:
• Computing and communication technology (Broad level)
• Chemical and scientific terms (Basic level or ability to quickly learn)
• MS Office computer package (Broad level)
• Lotus Notes and MAS90 (preferred)
• Skill in:
• Oral and written communications
• Organization and documentation
• Sales lead follow-through
• Ability to:
• Absorb information, apply conceptual skills in practical applications
• Focus on customer-driven results
• Work independently with limited supervision
• Analyze and interpret statistical and scientific data
• Be a team player
• Adopt to rapidly changing priorities based on business needs
• Pass pre-employment drug screen

FLSA

• Exempt Professional

If you are interested in applying for this opportunity, please forward your cover letter, resume, and salary history to:

Jost Chemical Company is an Equal Opportunity Employer (EOE).